COVID July Update

An update for all of our customers. Firstly, I just want to say thank you for continuing to support us during this time. Please know that we are working flat out to ensure the least amount of impact on delivery and customer service wait times.

We are currently receiving a high volume of support queries. This means that you may experience a longer wait time for replies. Our team is working to respond to everyone as soon as possible. It’s also worth knowing that multiple requests about the same issue will result in longer wait times - due to you losing your place in the queue.

Due to the recent increase in orders, our processing time is now longer than usual. This can be delayed up to 5 working days. Please be assured that we are dispatching your boards as quickly and as safely as we can.

Pre-Orders are being sent as close to their dates as possible, but again, we are relying on couriers for efficient dispatch and in some cases, this is just not possible. We rely on third-party couriers and due to the ongoing pandemic and also a global increase in online shopping they are struggling to keep up with demand.

In some cases, please allow up to 5 working days in addition to these dispatch times below:

UK Orders:

Once dispatched, your order should be with you in 1-3 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Republic of Ireland Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

European Orders:

Once dispatched, your order should be with you in 4-6 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

US Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipping times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Please be assured that we PRIDE ourselves on customer service and we are working flat out to make sure that we can resolve issues and answer queries as soon as possible. We usually have a 24 hour response time, but due to demand, we have had to extend this to 72 hours. We are currently working on processes to speed this up but your patience is so appreciated in this time.

Again, thank you for your support. It means a lot to us. I hope everyone is staying safe and well in these times.


Thank you,

Charlotte

Co-Founder

Bluefin SUP

Get on the Road With Your 12v Portable Freezer - Bluefin Active

Get on the Road With Your 12v Portable Freezer

portable 12v freezer, Get on the Road With Your 12v Portable Freezer

So you’ve bagged yourself a 12v portable freezer fridge, and you’ve got your next route sorted. Essentials have been bought, van is all packed up, and you’re good to go. 

But before getting on the road, knowing exactly how to use your 12v portable freezer is crucial. The last thing you want is to accidentally damage it and end up with spoiled food. In this blog, we’ll give you the lowdown on how to best use your Bluefin Active 12v fridge freezer – no matter where you are in the world.

portable 12v freezer, Get on the Road With Your 12v Portable Freezer

Getting Started

Whether you’ve opted for the compact 24L or our biggest 80L, the same basic rules apply. All Active compressor fridge freezers require similar set-up and maintenance – and these key instructions for getting started will help you on your way!

Simply plug your DC power socket into the corresponding end of the appliance, then connect to your car adaptor socket. And if wanting to use your 12v portable freezer outside of your vehicle, you can connect it to virtually any suitable 12v power source. This applies to 24v too for maximum versatility. 

Once correctly plugged-in, your fridge freezer will automatically turn on. It’s as easy as that, and you’re ready to hit the road. 

12V Portable Freezer Top Maintenance Tips

Here’s some simple top tips to help you get the most out of your compressor fridge. Not only will they help maximize efficiency and food quality, but can increase overall longevity of the appliance.

portable 12v freezer, Get on the Road With Your 12v Portable Freezer

Clean before first use

Even though your 12v portable fridge freezer will have come direct from our factory, an initial clean is crucial. This will eliminate any potential dirt that could have built-up during transit, ensuring your food and drink are being stored in the most hygienic environment possible. 

Make sure the appliance is switched off and disconnected from any power source. Using a damp cloth and lukewarm water, gently clean your fridge freezer inside and out. You should also ensure no water drips into the seals, as this could damage the electronics.

portable 12v freezer, Get on the Road With Your 12v Portable Freezer

Don’t mix fresh & frozen food

All Active compressor fridge freezers have the temperature power to both freeze and cool food. But it’s essential you store them correctly to get the most out of this feature. 

Fresh and frozen foods should never be stored directly next to each other. This could cause fresh foods to accidentally freeze or become spoiled. We also recommend storing goods like fruit and veg toward the top, as this reduces the risk of spoiling or damage by heavier items.

portable 12v freezer, Get on the Road With Your 12v Portable Freezer

Keep your 12v portable freezer as full as possible

Your compressor fridge freezer will always be more efficient if it’s full to the brim! A full appliance requires less power over a 24 hour period than if only half full. 

When packed with food and drink, there’s less air space between each item. This keeps cold air trapped, increasing overall efficiency. But if there’s large air spaces between your goods, cold air can’t be held anywhere near as effectively. 

Top tip: If you simply don’t have enough food to fill your portable fridge freezer, fill the empty spaces with bottles! This allows cold air to be trapped far more efficiently, keeping your food cool or frozen with less power required. 

portable 12v freezer, Get on the Road With Your 12v Portable Freezer

Don’t store glass bottles in freezing temperatures

If setting the temperature to 0°C or less, don’t store any glass bottles in your 12v portable freezer. Such low temperatures could cause them to freeze and shatter, potentially damaging the appliance in the process – as well as surrounding food or drink. 

 

And there you have it – all you need to know to get on the road with your 12v portable freezer. Provided your appliance is connected correctly and maintained properly, you’re able to enjoy up to a huge 20 years of use. Now that’s a lot of camping trips and van life experiences! 

All our compressor fridge freezers come with a full 12 month manufacturer warranty too, so you can travel with peace of mind. 

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